ROAK Digital Agency Privacy Policy  

Privacy Policy of ROAK Digital Agency

Effective Date: November 4th, 2024

1. Introduction

ROAK Digital Agency is committed to protecting your privacy. This policy explains how we collect, use, and share personal information about you when you visit our website and use our services.

2. Information We Collect

We may collect and process the following personal data about you:

Contact Information: Name, email address, phone number, etc.

Business Information: Company name, job title, and related business details.

Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.

Communications Data: Records of your correspondence with us.

3. Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy .

4. How We Use Your Information

We may use your personal information for the following purposes:

To provide, operate, and maintain our services.

To improve, personalise, and expand our services.

To communicate with you, including customer service and support.

To process your transactions and manage your orders.

To send you marketing and promotional communications, where you have opted to receive them.

5. Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

6. Legal Basis for Processing Personal Data

We will process your personal data based on the following legal grounds:

Consent: When you have given us explicit consent to process your personal data.

Contract: When processing is necessary for the performance of a contract with you.

Legal Obligation: When we need to comply with a legal or regulatory obligation.

Legitimate Interests: When it is necessary for our legitimate interests and those interests are not overridden by your rights.

7. Sharing Your Information

We may share your personal information with:

Service providers who assist us in our operations (e.g., payment processors, email service providers).

Law enforcement or regulatory authorities, if required by law.

Third parties in connection with a merger, sale, or other business transfer.

8. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction.

10. Your Rights

You have the following rights regarding your personal data:

The right to access your personal data.

The right to rectify any inaccurate or incomplete data.

The right to erasure (the right to be forgotten).

The right to restrict processing.

The right to data portability.

The right to object to processing.

To exercise these rights, please contact us at hello@roakdigital.com

11. Retention of Personal Data

We will retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.

13. Contact Us

If you have any questions about this privacy policy, please contact us at:

ROAK Digital Agency
hello@roakdigital.com